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Sector: Construction | Job Type: Permanent | Salary: Salary (negotiable on experience)

Customer Care Manager – Woking, Surrey – Residential Developer

Immediate Start

Permanent Position

Salary £40000 - £45000 plus package

 

Duties:

 

·         Liaise with the Head of Customer Service and Customer Support Manager to gain

·         knowledge/understanding of relevant sites and customers.

·         Using a Home quality checklist ensure that all new homes are at the quality standard that our customers expect.

·         Be the main point of contact for the customer following the exchange process.

·         Attend the property to walk our customers through a home introduction.

·         Work with sales, site management and other key business unit stakeholders to ensure the customers’ interests are looked after always.

·         Maintain oversight of any remediation activity to ensure satisfactory issue resolution/defect remediation.

·         In conjunction with the Customer Support team, liaise with customers after their move in, to ensure they are no unresolved issues.

 

Skills/ Qualifications:

 

·         You will have proven face to face customer services experience and work well under pressure in a fast-paced environment.

·         A person who is open to change and continually strives to improve performance and be the best that they can be.

·         Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions.

·         A polite, friendly and professional person who is solution focussed and passionate about getting things right first time despite challenges and obstacles.

·         A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally.

·         Construction Background and House Building knowledge.

 

020 7609 7769

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